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Terms of Use for Tealive Unitea Card and Unitea Ringgit Programs

The terms and conditions of this Agreement govern your subscription to the Tealive Unitea Card and Unitea Ringgit Programs operated by LOOB Management Services Sdn Bhd (Company No. 1108908-X) of Lot 7, Lorong Teknologi A, Jalan Teknologi, Taman Perindustrian Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan (“We” or “Our” or “Us” or “Tealive Malaysia”).

1. Membership

Upon registering yourself as a member of the Tealive Unitea Program, you will benefit from various Tealive Malaysia's benefits which may change from time to time. Each benefit may be subject to additional terms and conditions. All references to Tealive outlets in Malaysia include all Tealive outlets in Malaysia.

To register as a member, you must be aged 18 and above and is a resident in Malaysia. Proof of age may be required before we accept the registration of membership and all information provided by member to us are based on reasonable assumption and all statements given are true and not misleading.

Your membership is lifetime and will not expire subject to the terms and conditions of this Agreement.

This membership is only limited to Malaysia and can only be used in Malaysia. This membership is also not transferable.

In line with our partnership with BLoyalty Sdn Bhd (BInfinite), you may use your membership to collect BPOINTS every time you spend at a Tealive outlet in Malaysia and other participating merchants. You may use the BPOINTS to redeem free drinks or other prescribed products at any Tealive outlet in Malaysia (unless expressly excluded) subject to each terms of redemption of our outlets. However, such benefit will only be available so long as our partnership with BLoyalty Sdn Bhd exists. This Agreement is also subject to the terms and conditions of the BInfinite Loyalty Program. We are not responsible for any errors or inaccuracies in the BPOINTS arising from the use of Tealive Unitea or Stored Value Programs.

2. Stored Value Programs

The Stored Value Program allows you to load a monetary value on to your Tealive Unitea for future purchases at Tealive outlets in Malaysia. The Tealive Unitea can be used to make any drink purchases or any prescribed products at Tealive outlets in Malaysia. The Stored Value in your Tealive Unitea is to be treated like cash. It cannot be replaced if lost, stolen or damaged unless you have registered it and reported the loss as described below. The monetary value that you load onto your Tealive Unitea is a pre-payment only for the drinks sold in Tealive outlets in Malaysia. No credit card, credit line, overdraft protection or deposit account is associated with a Tealive Unitea. No interest, dividends or any other earnings on funds loaded on to a Tealive Unitea will accrue or be paid or credited to you by us. The value associated with the Tealive Unitea is not insured or guaranteed by any person or entity.

You can load value onto a Tealive Unitea by using cash and/or credit card by visiting any Tealive outlets in Malaysia. Loading a Tealive Unitea with another Tealive Unitea is not allowed. (1 person can hold more than 1 Tealive Unitea)

The minimum amount that can be loaded into a Tealive Unitea for the first time is RM10. A maximum amount of RM300 is permitted on a Tealive Unitea at any given time and the amount that can be reloaded into a Tealive Unitea must be in denominations of RM10. We may change these maximum and minimum amounts at any time by notifying you at the point of sale or on www.Tealive.com.my (“Tealive Website”) and such change shall constitute an amendment to this Agreement. All sums loaded on the Tealive Unitea is not refundable unless stated otherwise in this Agreement.

3. Fees and Expiry Date

We do not charge any fees for the issuance, activation, use or reloading of your Tealive Unitea. Your Stored Value will expire if not used in three (3) years after the last transaction transacted or forfeited in the event that this Agreement is terminated due to your fault.

4. Receipts and Statements

We will not send statements of itemized transactions from a Tealive Unitea account. You can check the balance of your Tealive Unitea or review the latest transactions on your Tealive Unitea on the Tealive Website or the Tealive Malaysia App. Keep your receipts and check your online statement to ensure that your account balance is correct.

5. Redemption

The Tealive Unitea cannot be exchanged for cash or credit balance unless required by and subject to the terms of this Agreement. All reward benefits are valid only within their stipulated periods.

6. Complaint Handling

We reserve the right to correct the balance of your Tealive Unitea account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Tealive Unitea, please contact BInfinite’s Customer Care Team by phone on 03-6151 8581 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.

7. Optional Registration; Liability for Unauthorised Transactions

Because your Tealive Unitea is used like cash for purchases from Tealive Malaysia, you are responsible for all transactions associated with your Tealive Unitea, including unauthorized transactions. There are no replacements for lost, stolen or damaged Tealive Uniteas.

However, for registered Tealive Unitea, the card can be deactivated by contacting BInfinite’s Customer Care Team by phone on 03-6151 8581 or log online at Tealive Website to stop usage of the card. We will only deactivate the value of Stored Value but not BInfinite or Bpoints. For Bpoints deactivation, please contact BInfinite Customer Care Team.

You are required to activate a new Tealive Unitea from the deactivated card into the new card upon registration of the new card at any Tealive outlet in Malaysia. We can only replace the balance remaining on the card from the time it was deactivated. Your Tealive Unitea balance is only protected from the point in time that you notify BInfinite that the Card is lost, stolen or damaged. The transfer of value of the deactivated card must be done within 30 days from the date it was deactivated; in which if you fail to do so, the value in the deactivated Card will be forfeited.

In the event of an unregistered Card is lost, any remaining balance of the Card is forfeited.

Please notify us immediately if there is a change of information provided for registration. If your registered Tealive Unitea is lost, stolen or damaged, you should contact BInfinite immediately at 03-6151 8581.

8. Privacy

When you subscribe to the Tealive Unitea and Stored Value Programs, we will collect, store and use certain information as described in our Privacy Policy (available at the Tealive Website). You hereby agree to the said Privacy Policy and also BInfinite’s Privacy Policy.

9. Marketing

We will send you information containing advertisements and promotions of our affiliates and partners. If you wish to unsubscribe, please contact us.

10. Indemnification

You shall hold us harmless and indemnify us against any liability for loss, damage, costs and expenses (legal or otherwise including all costs on a solicitor and client basis) which we may incur by reason of the provisions herein or in the enforcement of our rights hereunder.

11. Termination

We reserve the right to terminate this Agreement with immediate effect if:

  1. you have breached the terms and conditions of this Agreement or any agreements with us; or
  2. our partnership with BInfinite is suspended, terminated and/or expired; or
  3. your membership with the BInfinite Loyalty Program is suspended, terminated and/or expired; or
  4. we decide to end this Tealive Unitea membership program.

If we decide to end this Tealive Unitea membership program or the Stored Value program, we will refund you any unutilised Stored Value provided that you provide us with sufficient details to make the refund within one (1) month from the date of notification by us and also that such unutilised Stored Value exceeds RM3. Any unclaimed Stored Value or unutilised Stored Value that are not refunded will be forfeited. We also reserve the right to deduct administrative fee or charges from the refundable sum before refunding it to you.

We may also suspend this Tealive Unitea membership program or the Stored Value program for an indefinitely period at any time by giving you notice via any publication or electronic means or even posted on our outlets.

For the avoidance of doubt, cancellation, termination or suspension by us of this membership program or the Stored Value program shall not entitle you to any claim or compensation against us for any loss or damage suffered or incurred as a direct and indirect result of the act of cancellation, termination or suspension.

12. No Liability

We are not liable for:

  • any loss of income, business, goodwill or profits arising from this Agreement or use of the Tealive Unitea and Stored Value ;
  • any loss of income, business, goodwill or profits arising out of this Agreement;
  • any unauthorized access to or alteration, theft or destruction of the Tealive Unitea and Stored Value;
  • the consequences of any delay or mistake relating to the use of Tealive Unitea and Stored Value caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this Agreement or breach of legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either by our breach of this Agreement or breach of legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time this Agreement is entered, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of your failure to take reasonable precautions against such loss or damage.

13. Governing Law and Jurisdiction

This Agreement is governed by the laws of Malaysia. You irrevocably consent to the exclusive jurisdiction of the courts of Malaysia for purposes of any legal action arising out of or related to this Agreement.

14. Changes

We reserve the right to change or modify this Agreement or any other Tealive Malaysia policies related to the Tealive Unitea and Stored Value Programs at any time and at its sole discretion by posting revisions on the Tealive Website. Continued use of the Tealive Unitea and Stored Value Programs following the posting of these changes or modifications will constitute acceptance of such changes or modifications.

15. Severability

If any provision of this Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

16. Assignment

We may transfer all or part of this Agreement without such transfer being considered a change to this Agreement, by giving notice to you. The company or other entity to whom we transfer this Agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this Agreement so that you rights under this Agreement are not detrimentally affected.

17. Entire Agreement; Construction

All correspondence entered into under this agreement will be in the English language. This Agreement is the complete and exclusive statement of the Agreement between you and Tealive Malaysia and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this Agreement is illegal or unenforceable, that provision will be deleted from this Agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this Agreement.