You may visit tealive.einvoiceportal.my/invoice to obtain your e-Invoice that will be sent to your email address once it has been validated.
An e-Invoice is a digital representation of a transaction between a supplier and a buyer that transmits to The Inland Revenue Board of Malaysia (IRBM).
https://www.hasil.gov.my/en/e-invoice/
From 1 August 2024 onwards, customers that require an e-Invoice can request for it through the below methods depending on mode of purchase, within the same month:
| Mode of purchase | Participating outlets from 1 August 2024 | Request through |
| Walk-in customers | All outlets except for locations listed below | https://tealive.einvoiceportal.my/invoice |
| Tealive app (Pickup or Delivery) | All outlets | https://tealive.einvoiceportal.my/invoice |
| Grab | All outlets | Grab app |
| Foodpanda | All outlets | Foodpanda app |
| Shopee Food | All outlets | Shopee app |
| Lazada | All outlets | Lazada app |
| Tiktok | All outlets | Tiktok app |
Example:
No. Customer A will not be able to obtain e-Invoice as it is not requested within the same month.
No. Customer B will not be able to obtain e-Invoice through Tealive app. However, Customer B can request and download e-Invoice from aggregators’ platform, in accordance with respective aggregators' policies.
| Individual customers not conducting business | Corporate customers | |
| Receipt/ Invoice number | ✓ | ✓ |
| Sales amount | ✓ | ✓ |
| Sales date | ✓ | ✓ |
| Name (as per IC)/ Company name | ✓ | ✓ |
| TIN | Optional | ✓ |
| IC number/ SSM Number | ✓ | ✓ |
| SST number | X | If applicable |
| Contact number | ✓ | ✓ |
| Email address | ✓ | ✓ |
| Address | ✓ | ✓ |
The above stated information are mandatory fields for generation of IRBM compliant e-Invoice. Tealive will not be able to issue e-Invoice if the above information is not provided.
TIN is the income tax number currently recorded by the IRBM. For example, the file numbers of individual residents and non-residents are SG and OG, and the company’s file number is C.
https://www.hasil.gov.my/media/1iblexbc/malaysia-tin.pdf
Yes. e-Invoices will be issued based on net payable amount.
Example:
Tealive will issue an e-Invoice upon request based on amount of sales not settled by the vouchers (i.e. RM5).
In this scenario, Tealive will issue e-Invoice to customer upon request, at RMnil.
In this scenario, Tealive will issue e-Invoice to customer upon request, at RMnil.
No. Tealive can only issue 1 e-Invoice for each receipt number.
Validated e-Invoice will be sent to your email address once it’s available.
If it is still within the same month (of the original receipt date), you may contact our customer service for assistance.
Some Tealive outlets are franchise-operated, and their administrative processes may differ. Their e-invoice implementation timeline varies according to their franchise revenue threshold.
You may contact our customer service at: www.tealive.com.my/contact-us.
13. I am a corporate customer that purchases vouchers from Tealive, will I obtain an e-invoice? Do I need to request for e-Invoice through Tealive portal?
You will receive e-Invoice by default. Loob Holding Sdn Bhd is obligated to issue e-Invoice to corporate customers on sales of vouchers in accordance with IRBM’s guidelines. Please do not request for e-Invoice through the Tealive portal.
| Outlet Code | Outlet |
| CT0193 | Tealive Sri Gombak |
| CT0253 | Tealive Shell Kulim |
| CT0285 | Tealive Freeport A Famosa Outlet |
| CT0440 | Tealive Bandar Kajang Shoplot |
| CT0496 | Tealive Seksyen 7 Shah Alam Shoplot |
| CT0512 | Tealive Taman Putra Ampang |
| CT0518 | Tealive Jalan Besar Kapar |
| CT0546 | Tealive C180 Cheras |
| CT0550 | Tealive Mydin Meru |
| CT0562 | Tealive Langkawi Cable Car |
| CT0563 | Tealive University Utara Malaysia |
| CT0579 | Tealive Pusat Dagangan Seremban 2 Shoplot |
| CT0588 | Tealive Kuala Pilah Shoplot |
| CT0628 | Tealive Shaftsbury Putrajaya |
| CT0631 | Tealive Paradigm Mall Johor |
| CT0654 | Tealive Petronas Jalan Pajam, Nilai |
| CT0705 | Tealive Taman Tasik Commercial Centre (TTCC), Taiping |
| CT0809 | Tealive Taman One Krubong, Melaka |
| CT1324 | Tealive Prangin Mall 2, Penang |
| CT1325 | Tealive Plus Queensbay Mall 3, Penang |
| CT1326 | Tealive Kompleks Bukit Jambul 2, Penang |
| CT1327 | Tealive Batu Maung 2, Penang |
| CT1348 | Tealive Desa Pandan 2, Kuala Lumpur |
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